How soon will you get back to me after I create a ticket via helpdesk?
Well, that's usually 10-15 mins, we have managed to get real tech nerds to Natcoweb and they are ready to troubleshoot your issues 24x7.
What do you guys mean by basic server administration? Too hazy, you know ...
Well, it includes install of the OS, web server Apache with PHP, MySQL, FTP, SMTP, POP3 servers, control panel. We will also install any open-source or licensed software if the license is provided. Want bells and whistles? You could order Advanced Administration or Full Administration services then, they are available with 50% discount for Natcoweb dedicated server clients.
Where is your dc located?
Our dc is located in North Bergen, which is New York Metro area, one of the most densely interconnected districts in the world. We use SAS 70 Type II certified facility with virtually everything redundant.
What network uptime SLA do you guarantee?
We guarantee 99,999% network uptime SLA
Do I have to sign an annual contract with you?
NO! We will provide services on a monthly basis, so you are free to go, we will only ask you to give us a 5-day notice before the end of the billing period.
Is there Moneyback guarantee? I know that's a formality, but this somehow makes me feel rested...
Sure, we offer 30-day Moneyback guarantee.
Can I test your services before I pay? What if I don't like you guys?
To convince you we are are best we'll offer a free trial period on any of the available server configurations.
Contact our sales rep to find out what's in stock currently.
What billing panel do you guys use? What payment options do you offer?
We offer our own ,panel dedicated.natcoweb.com where you can pay for services, monitor your traffic stats, create tickets to the tech support and get assistance, find your invoices and check payment history.
Mmm … what payment options do you offer?
We have tried to make payment process as easy and comfortable for you as possible.
Paypal, Credit card, Wire transfer.
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In NatCoWeb I found more than just a hosting provider; I found a partner. They are dedicated to their clients and they understand our business depends on them. So it's no surprise their support, commitment, and service has never let us down! |
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R. Chandra, 6sync |
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